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Customer Insight
Understanding Customer expectation is fundamental to meeting Customer needs and satisfaction. We achieve this through various methods. We conduct Focus Groups with the relevant key customers so as to gather insights into their expectation Customer Survey and onsite observation and data gathering are other methods that we employ. |
Mystery Shopper Audit
Mystery Shipper Adult is a very effective and quick method of gathering feedback on the service gaps and level of your customer service for the various customer touch points.
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Service Blueprinting
Service blueprinting maps out the service processes in an organization and gives insight into the possible areas for innovation and improvement to enhance service experience. |
Service Scorecard
This service diagnostic is based on the Singapore BE S class model and it is an assessment to look at the key organizational drivers. It is very useful for building sustainable service excellence. |
