Service Vision and Strategy
Service strategy define the desired brand experience that will best served the targeted customer segments and thereby grow the business. This is a critical step done by senior management and it sets the stage for building the rest of the organization drivers necessary to build a Service Culture. This 1-2 day workshop will be more profitable when customer segmentation information are available.
Service Standards
Service Standards are needed to ensure consistent delivery of a brand promise experience and the training needs to be very much customized. The duration can be one to two days.
Telephone Techniques
This is one day training workshop seeks to build good habit and skills in creating a good first impression for answering and transferring phone calls.
Provide Go Extra Miles Service (WSQ PGEMS)
This is a 2 days WSQ WDA funded module and it seeks to build basic customer service foundation of mindset and skills. This is a very suitable programme for frontline staff of different industries.
Coach a Service Team
Coaching by manager and supervisor have been proven to have lasting impact on the frontline staff as it sets the stage for a vibrant learning environment for the staff. However coaching is a competency that not all middle manager and supervisor possess. This 2 days Workshop seeks to impart this critical competency to supervisor and manager.
Sell product and service
Sell product and service is a core competency of every sales staff and it has a direct and immediate impact on sales. This 2 days workshop seeks to impart the process and techniques to raise the standard of your sales staff.
Manage Difficult Customers
Customers are getting more knowledgeable and demanding and it can be quite a challenge managing an upset customer. This workshop seeks to impart the skills to manage difficult customer and turn them around to become your loyal customers